Refund policy

Returns & Refunds

At ValleyVintner, your satisfaction is our priority. If you're not completely happy with your purchase, we'll make it right — quickly and without hassle.

Returns We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To return an item, simply returned it to:

Attn: Customer Service

ValleyVintner, LLC

4255 Burnett Road

Lincoln, CA 95648

Refunds Once we receive your return, we process refunds within 3 business days — no waiting around. Refunds are issued to your original payment method. You'll receive an email confirmation as soon as it's processed.

Damaged or Incorrect Items Received something damaged or not what you ordered? Contact us within 7 days of delivery and we'll send a replacement or issue a full refund immediately — no need to return the item.

Exchanges Want a different size or item? We'll ship your exchange as soon as we receive your return, or sooner if you need it urgently — just ask.

Local Pickup Orders For items picked up in store, please inspect your order before leaving. If there's an issue, let us know on the spot or contact us within 7 days.

Questions? Reach us at info@valleyvintner.com We typically respond quickly during business hours.